𝐀𝐰𝐞𝐢 𝐓𝟓𝟑 𝐓𝐖𝐒 𝐁𝐥𝐮𝐞𝐭𝐨𝐨𝐭𝐡 𝐄𝐚𝐫𝐩𝐡𝐨𝐧𝐞𝐬 𝐕𝟓.𝟑 𝐆𝐚𝐦𝐢𝐧𝐠 𝐖𝐢𝐫𝐞𝐥𝐞𝐬𝐬 𝐂𝐨𝐥𝐨𝐫𝐟𝐮𝐥 𝐋𝐢𝐠𝐡𝐭 𝐄𝐚𝐫𝐛𝐮𝐝𝐬 𝐂𝐚𝐥𝐥 𝐍𝐨𝐢𝐬𝐞 𝐑𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐇𝐞𝐚𝐝𝐩𝐡𝐨𝐧𝐞𝐬

We are committed to delivering your order accurately, in good condition, and on time. While we will endeavour to ship all items in your order together, this may not always be possible due to product characteristics or stock availability.

Please note our shipping policy as follows:

We make our best efforts to ship each item in your order within 24-48hrs inside Chittagong City Area & 48-72hrs outside Chittagong metropolitan city.

We ship on regular week days (Saturday to Thursday), excluding public holidays.

Currently, each order will be shipped only to a single destination address. If customers wish to ship products to different addresses, customers will need to place multiple separate orders.

While we endeavor to ship all items your order accurately, in good condition, and on time, your order may get canceled or delivery may get delayed due to product unavailability or courier issues.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

Service is only available for articles (products) which are shown in stock on our website.

The delivery of your order is subjected to availability of stock.

Only one product should be booked in one order, in case of any customer needs to order multiple products or same products in multiple quantity, customers will need to place multiple separate orders.

Currently, each order will be shipped only to a single destination address. If customers wish to ship products to different addresses, customers will need to place multiple separate orders.

Orders that are paid for cannot be cancelled.

For Order related queries, please kindly contact our Customer Service at 01676580601. (9.00am to 9.00pm)

Dear Customer, we try our best from our end to provide you the best customer experience.

**The delivery of your order is subjected to availability of stock.

**Check and receive your product in front of the delivery man. If your product is damaged, defective, incorrect or has any mismatch at the time of delivery, please return it immediately to the delivery person.

Or Call 01676580601 immediately.

For any assistance, you can call our customer service at 01676580601. (9.00am to 9.00pm) But in case if you couldn't reach the customer service, you can tell the delivery man to hold on the delivery process.It will hold on 3 days & we will solve it within these days.

We don't process refund for orders which are in "Shipped". We only process refund for Cancel, Pending or Returned orders. If your order is shipped, you are requested to check with the 3rd Party Logistics Provider first to whom your consignment is provided.

Or call 0167580601 for details.

After getting your refund request, our team will process the refund after crosschecking and verifying whether your product has reached to your or not.

Please provide your details such as Order No, Order Date, Contact No. (the number from which your order was created), payment method (Bkash/Nagad/SSLCommerz) and any other relevant information.

For Bkash and Nagad payment, we disburse our refund only via Bkash. Please provide your preferred Bkash number in which you want to receive your refund. (Ideally the number should be same through which you paid via Nagad/Bkash) 

If you pay via your debit/credit card and make a refund request, after crosschecking and processing from our end it may take 15-20 working days.

If you pay via Bkash/Nagad and make a refund request, after crosschecking and processing from our end it may take 15-20 working days from the end of Bkash to disburse your refund.

"Toteza" reserves the right not accepts to any fraudulent claim and make final decision on any claim settlement.

*No claims will be provided for discounted products having more than 10% discount.

DEFINITION OF CLAIM

A product sold by Totezabd.com & customers discovered any defect after unboxing the parcel.